Refund policy

Last updated: November 3, 2026

BD Music is published by BDJAZZ SAS, whose registered office is in Paris.
Correspondence and returns: 12 rue Frédéric Clément, 92380 Garches, France.
Contact: bdmusic@bdmusic.fr

1. Damaged or defective item, or a mistake on our part (all countries)
Email us as soon as you receive your order, with a photo and your order number. We will ship you a replacement at our expense or give you a full refund, and you will not need to send anything back. Your statutory rights regarding conformity and hidden defects are not affected.

2. Cancellation before shipping (all countries)
As long as your order has not shipped, you can cancel it by email and receive a full refund.

3. Change of mind: customers in the European Union (including France and its overseas territories) and the United Kingdom

  • Time limit: you have 14 days from receipt of your order to tell us that you wish to cancel, by email or using the form below, without giving any reason.
  • Shrink-wrapped albums: our BD + CD albums and Vinyl Story records are delivered shrink-wrapped. The right of withdrawal does not apply to sealed audio recordings that have been unsealed after delivery (Article L221-28 of the French Consumer Code; Regulation 28 of the Consumer Contracts Regulations 2013 in the United Kingdom). An album whose wrapping has been opened cannot be returned or refunded.
  • Return shipping: at your expense. Items must be new and still shrink-wrapped, and must be sent within 14 days of your request to the address we will give you. We recommend a tracked service.
  • Refund: we refund the price of the items and the original delivery charge, at the cheapest standard rate, within 14 days, using the payment method used for your order. We may wait until we have received the items, or proof that you have sent them. Return shipping costs are not refunded.
  • Bundles (Christmas offers): they can only be returned complete, with every album still shrink-wrapped.

4. Change of mind: all other countries (Switzerland, United States, Canada, Asia, Oceania…)
All sales are final: we do not accept returns for a change of mind. Section 1 still applies. If the law of your country grants you additional mandatory rights, those rights apply.

Withdrawal form (European Union and United Kingdom)
To BDJAZZ SAS, 12 rue Frédéric Clément, 92380 Garches, France — bdmusic@bdmusic.fr
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on: … / Received on: …
Order number: …
Name: …
Address: …
Date and signature (if sent on paper): …